TERMS OF SERVICE / END USER LICENSE AGREEMENT


regentplay.com is a brand owned by ASPIRE GLOBAL 7 LIMITED, a company incorporated under the laws of Malta. The games on this website are powered and operated ASPIRE GLOBAL 7 LIMITED.

ASPIRE GLOBAL 7 LIMITED “ (or "The Company") is a company registered in Malta for the purposes of operating and offering of online and mobile application games and sports betting services with registration number C 89956 and registered office at 135 High Street Sliema Malta. The Company is licensed and regulated in Germany by, among others, the competent supervisory authority, the Joint Gaming Authority of the Federal States. Under file number 21.15-122590 in relation to its sports betting offering and under file number 21.15-122590 for its virtual slot machine gaming offering.
The Company provides online and mobile gaming services to You“(the "The Company Se”vices") subject to the following terms and conditions contained within this end user license agreement“(the "Agr”ement") which should be read carefully by You in its entirety prior to Your use of the Company Services or products. By registering with The Company and/or by using The C’mpany's Services, You agree to be bound by this Agreement in its entirety and without reservation. If You do not agree to any of the provisions of this Agreement You should immediately stop using The Company Services and remove the RVG Games from your computer and mobile device.

In addition to the terms and conditions of this Agreement, please review Our Privacy and Cookie Policy that You should review, Your use of Our gambling services is strictly subject to Europa national rules which shall apply from time to time to the type of gambling services which you are using, including, but not limit to [ the Responsible Gaming Policy , Fair Play Policy , Cash Out Policy , Bonus Policy as well as other rules, policies, and terms and conditions relating to the games services and promotions posted on Our Website and/or on Our Mobile Application(s), which are incorporated herein by reference, together with such other policies of which You may be notified of by Us in advance time to time.

  1. Definitions

    In this Agreement unless the context clearly indicates otherwise:

    Free Practice Play shall mean a play mode allowing a Player Account holder to play the RVG Games using the The Company Services for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play;
    RVG Game(s) shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via our Website(s);
    Game Procedures shall mean any procedures or conditions issued by The Company in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game;
    Games Rules shall mean the rules governing all Free Practice Play and Real Money Play games using the The Company Services including all relevant sections of this Agreement and as shown on the Game Procedures of each relevant RVG Game;
    Interactive System shall mean the software used by the The Company Services to activate and govern the outcome of Free Practice Play and Real Money Play games offered by the The Company Services;
    Mobile Application(s) shall mean any mobile application owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play;
    The Company Services shall mean The Company.'s internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s);
    Play shall mean any real money purchase of one of our RVG Games for the purpose of betting online;
    Player shall mean any person over the age of eighteen holding a valid Player Account with The Company for the purpose of betting online;
    Player Account shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using the The Company Services both for Practice Play Games and Real Money Games;
    Real Money Play consists of a play mode allowing a Player Account holder to play the RVG Games using The Company Services which involves the betting of actual funds and the possibility of winning and losing such funds;
    Us, We or Our shall refer to The Company, and/or any subsidiaries, affiliates, directors, officers, employees of AG Communications Ltd.
    The Company's Partners Shall refer to any affiliates, agents, contractors and/or business partners of The Company, including White Label Partners;
    User Name and Password shall mean the Username and Password which you choose when You register to use The Company Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games;
    Website shall mean any website owned, operated, affiliated or hosted by The Company and any program or data file or any other content derived there from, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real Money Play;
    White Label Partner shall mean an entity which is an owner of an Internet site and/or mobile device company which provides certain functions, such as marketing and promotion, in connection with The Company Services.
    You, Your or User shall refer to the user of The Company Services for Free Practice Play and/or Real Money Play games.


  2. Legal Compliance

    2.1 By law, You may only use the Services if you are eighteen (18) years old ("Legally ”f Age"). We reserve the right to withhold any funds in Your account until your age is verified.
    2.2 We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed, winnings forfeited and withdrawals returned to the account from where the funds were deposited. Such decision shall be final, binding and not subject to appeal.
    2.3 During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of The Company or any of its affiliated companies or its suppliers, vendors or White Label Partners is permitted to use The Company Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this pu‘pose 're’ative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling.


  3. Intellectual Property Rights

    3.1 For the avoidance of any doubt, The Company is the owner or licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and the RVG Games offered via The Company Services. Players and prospective Players acquire no rights therein by using The Company Services. In addition, other content related to The Company Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the " Site and Mobile Content ") belong to The Company or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use The Company Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances You may use the Site and Mobile Content without The Company's prior written consent.
    3.2 All content and use of The Company Services is for personal, non-commercial use only. All other use is strictly prohibited and You will be solely liable for any damages, costs or expenses arising out of or in connection with the commission of any prohibited activities.


  4. Opening of Player Accounts/Identity Check

    4.1 In the course of opening a Player Account as well as in the event of the occurrence of other legal requirements We are obliged to verify Your age and to carry out a legally required comparison with blocking databases (OASIS), as well as to verify and document Your identity. We reserve the right to issue a certificate confirming the successful completion of the identity check. If you fail to comply with the mandatory identification during the process of opening the Player Account, You will not be able to continue using The Company Services.

    4.2. You are obliged to provide accurate, up-to-date and correct information when opening a Player Account and during the mandatory identity verification process. In the event of changes, this information must be updated by you [Comment BT: we recommend inserting here how customers shall update the data – e.g. via email to customer support]. In the course of registration, You must in particular provide your first name, last name, maiden name, date of birth, home address, e-mail address, place of birth and nationality.
    4.3. We are obliged to verify the data provided and, in particular, Your age and, under certain conditions, your ability to pay. For this reason, You are obliged to provide us with suitable proof and documents upon request. In addition, We may also demand the submission of further documents and evidence, in particular but not exclusively with regard to Your solvency, during the ongoing contractual relationship if certain circumstances arise. In addition, in accordance with the Privacy Policy, we will, on the one hand, make use of data and information from affiliated companies, third-party services and, in particular, so-called online legitimation procedures of third parties and, on the other hand, transmit to them the information and data provided by you for verification purposes. If You fail to comply with the mandatory identification and verification in the context of opening a Player Account, You will not be able to use The Company Services.
    4.4. We reserve the right to offer you a temporary Player Account in the course of registration until the verification of Your data has been successfully completed. The temporary Player Account entitles You to make deposits up to a maximum of EUR 150 and to participate in The Company Services within a maximum period of 30 days after registration until the successful completion of the verification of Your data. Until the verification of Your Data has been completed successfully, a withdrawal of Your Player Account balance is not possible. If the verification is not successfully completed within 30 days, We are obliged to block your temporary Player Account; a payout of Your Player Account balance remains excluded until verification .


  5. Use of Player Accounts

    In order to login and play RVG Games via The Company Services, whether for Free Practice Play or for Real Money Play, you will have to open a Player Account which will constitute Your Company identification thereafter for as long as You use The Company Services
    5.1 By opening a Player Account You hereby confirm and acknowledge that:
    5.1.1. You are at least 18 years of age.
    5.1.2. You have to provide all necessary details to open a Player Account, which shall include, name, address, contact email and/or personal telephone number. The details submitted by you in the registration forms are correct, true and complete. It is Your responsibility to update Your Player Account of any changes to Your registration details. You hereby expressly consent that We may, at our own discretion, disclose some or all of the details submitted to Us via The Company Services to the C’mp–ny's - partners for the purposes of carrying out various functions required for delivery of The Company Services, including for the purposes of verification and authentication of Your personal details, as well as for the purposes of communicating to You promotional material and information relating to The Company’s and [The Company Partners’ products and services. Please see Our Privacy Policy for further details, which you hereby accept. Should any of the information that You provide to Us be untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of contract and We reserve the right to terminate Your Player Account immediately and/or prevent You from using The Company Services, in addition to any other action that We may choose to take.
    5.1.3. Your Player Account is for Your personal use only and funds deposited into your Player Account may only be used to play via The Company Services. Verification procedures will be carried out upon registration. You may not use Your Player Account on behalf of another person. You may only create one Player Account with The Company and shall only use The Company Services using such single Player Account. Any use of Your Player Account is strictly for Your own private purposes. We take absolutely no responsibility for any Third party accessing Your Player Account and We shall not be liable for any losses incurred by You as a result of such an event. Any activation of Your Player Account while using the correct Password and Username will be considered by Us as a valid entry by You into Your Player Account. Should You become aware of any unauthorized use of Your Player Account You are obligated to immediately notify us and we will suspend your Player Account pending further investigation of such unauthorized use.
    5.1.4. Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using The Company Services in an amount greater than the total amount of money in Your Player Account. You shall not treat The Company as a financial institution.
    5.1.5. You are fully responsible for paying all monies owed to The Company. You agree not to make any chargebacks, and/or deny or reverse any payment made by You in respect of The Company Services. You will reimburse Us for any chargebacks, denial or reversal of payments You make and any losses suffered by Us as a consequence
    5.1.6. You do not already have an existing Player Account with the company in Your name and/or You are not using The Company Services through someon’ else's Player Account.
    5.1.7 You fully understand the methods, rules and procedures of The Company Services and Internet bets and games in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of The Company
    5.1.8 You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to You.
    5.1.9 You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with Your use of The Company Services.


5.2

You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:

Never write or otherwise record Your Username or Password in a way that can be understood by someone else.

Never divulge Your Username and Password to any other individual.

Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or ch’ldren's names, etc.

Inform us immediately (by contacting Our support team) of any unauthorized access to Your Player Account or any suspicion that someone else knows Your Username and Password.

5.3

You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.

5.4

The Company retains full authority over the issuing, maintenance, and closing of Player Accounts at The Company. However contractual obligations already made will be honored. The decision of The Company management as regards any aspect of ’ User's Player Account and use of The Company Services is final, binding and shall not be open to review or appeal.

5.5 Dormant Accounts:



5.5.1 If you have not logged in to Your Player Account for twelve (12) consecutive months then your Player Account will be conside“ed a "dormant a”count" . If your Player Account remains dormant for more than thirty (30) months, We will remit Your Player Account balance (if any) to You.
5.5.2 We will notify You by email at least 30 days before Your Player Account becomes inactive , provided your current email address is on file in our system.


5.6 To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, We ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received.


5.7 In accordance with § 17 of the racing bets and lotteries act, taxation of betting stakes will be set at 5% of the stake. In the case of won bets, the customer will pay a fee towards the taxation amount which will be deducted from their winnings. The fee will be 5% of gross winnings (stake multiplied by the odds). Once the taxation fee has been deducted from the gross winnings, the net winnings will be transferred to the Player’s Account.


5.8 It is Your responsibility to make sure that You read and understand all the rules and procedures of the RVG Games on the Website(s) including without limitation, the [Games Rules and the Games Procedures prior to playing Real Money Play games or bets.


5.9 It is prohibited for You to transfer, sell and/or acquire Player Accounts to and from other players, and it is further prohibited to transfer funds amount Player Accounts.


5.10 You may close Your Player Account at any time and We will return to You any and all funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact customer support in written form. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion


5.11 Your Player Account is made up of a real money funds balance and a bonus funds balance. If you have both real money funds and bonus funds in your Player Account, the next wager you make will use real money funds first. If your you place a bet where the real money funds in your Player Account is not sufficient to cover such bet and you use bonus funds to cover the rest of such bet, your winnings from any such bet placed by you, will be paid to you in proportion to the real money funds and bonus funds you have used to place such bet. By way of example only, if you place a bet of EUR 10 (ten euros), of which such bet is made up of EUR 4 (four euros) from your real money balance and EUR 6 (six euros) from your bonus balance and such bet generates a win of EUR 30 (thirty euros), your Player Account will be credited with EUR 12 (twelve euros) to your real money balance and EUR 18 (eighteen euros) in bonus funds to your bonus balance. All such winnings generated by bonus funds will be subject to the terms of the Bonus Policy.
5.12 You may at your discretion choose to exclude yourself from using The Company for a definite or an indefinite period. In order to block your access to The Company Services you may send an email to care@regentplay ; you may use the cooling off period function where you can suspend your account. For further information please see our Responsible Gaming Policy Social Concept.(Sozialkonzept).


Security Measures

The Company Interactive System is a secured environment which only allows a Player to access The Company Services if such Player has passed through our secured networks which use state of the art encryption for Username and Password data. You will not be able to access The Company Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.

6. Prohibited Uses of The Company Services

6.1 You hereby confirm and acknowledge that:

6.1.1 You are not depositing funds originating from criminal and/or un-authorized activities.
6.1.2 You are not otherwise conducting criminal activities and/or intending to utilize your Player Account in connection with such activities.
6.1.3 You are not using or intending to use or intending to allow any other person to use your Player Account in relation to The Company Services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.
6.1.4 The credit/debit card details, or those of any other means of payment used to deposit funds in Your Player Account, given by You when You register to use The Company Services, are those of the registered Player Account holder and such cards are not stolen or reported lost. [
6.1.5 You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction. Furthermore, You are not subject to a player suspension at The Company, an overarching suspension through OASIS or a suspension at any other gambling provider and You have not excluded yourself from any gambling offer in Germany.
6.1.6 You shall not break in, access or attempt to break in to The Company Services. In any case of suspected break-in to The Company Services we shall immediately terminate Your Player Account, seize all funds available through that account pending our investigation, and notify the relevant authorities.
6.1.7 You shall not intentionally disconnect from a RVG Game while using The Company Services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to The Company Services immediately and/or have Your Player Account blocked. If Your Player Account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Player Account.
6.1.8 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third p’rties' participation in any of the Games.
6.2 If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of The Company Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.
6.3 Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.
6.4 Should You suspect that any player using the Services is colluding with another player or cheating, please let the Company know via email to Contact Us ;


7. Currency and Payments


7.1 For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be Euro.
7.2 A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the cashout policy. A withdrawal is only made via fully identified payment accounts and methods assigned to Your Player Account and in the name of the respective Player Account holder. Should a payout be requested, We reserve the right to withhold any payout until final verification of the payment account information.
7.3 You understand that all financial account transactions will be handled by Us, or third party electronic payment processors and/or financial institutions on Our behalf and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means.
7.4 We reserve the right to refuse accepting and paying through any means of payment. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows.
7.5 You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of Our Bonus Policy.
7.6 We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, The Company shall be entitled to deduct from Your Player Account any required amount of money.
7.7 All payments into Your Player Account must be from a single payment source, such as a debit card or charge card, on which You are the named account holder. Deposit limits may apply depending on a number of parameters. Deposits or withdrawals via anonymous means of payment are not possible or only possible to a limited extent.




8. Limits and Player Account Suspension


8.1 When registering a Player Account, You will be asked to set an individual daily, weekly or monthly deposit, stake or loss limit. In addition, You can set individual limits for deposits, stakes and losses at any time, without giving reasons, in order to control your betting behavior. For the individual limits you can choose reference periods of 24 hours, 7 days or 30 days. You may also choose to define Your maximum losses, maximum wagers and/or maximum time per session. The corresponding settings can be made online. Inquiries about or changes to the settings regarding the reduction of limits are processed immediately, increases in limits only take effect after a delay of 7 days.
8.2 The limits pursuant to Section 8.1 may be adjusted by The Company for player protection reasons at any time and without The Company having to give reasons. The Company will inform You accordingly.
8.3 Irrespective of the above-mentioned individual limits, the legally binding limits must be observed, as applicable in each individual case.
8.4 In the event of applicable statutory limits, You may apply for an increase of the limit subject to meeting certain requirements
8.5 We reserve the right to exclude You at any time and without prior notice from using The Company Services if there are any indications of problematic gambling/betting behaviour, or if We consider that You are at risk as regards gambling/betting addiction or are addicted to gambling/betting. Furthermore, We reserve the right to impose limits on You or to reduce existing limits if there are indications of gambling/betting addiction-related risks. You will be informed accordingly about any limitation
8.6 You can set up a suspension of Your Player Account for an indefinite time with a minimum duration of 12 months. The corresponding settings can be made online or by notifying Customer Support. During such suspension, You will still have limited access to Your Player Account and will be able to withdraw the withdrawable Player Account balance and to reviews Your Player Account, but you will not be able to make any deposits or place any bets.
8.7 We will try to implement any requested Player Account suspensions as quickly as technically and organizationally possible, but the processing of Your request may take certain time.
8.8 We will provide You with a confirmation letter to Your registered e-mail address as soon as the suspension process has been completed. Thereafter, You will still have limited access to Your Player Account and You will be able to withdraw the withdrawable amount of Your Player Account balance and to reviews general information on Your Player Account, but you will not be able to make deposits or to place bets or to participate in games. If You have any further access to Your Player Account after the suspension has been implemented, You must inform us immediately.
8.9 Player Account suspensions will be transmitted to or entered in OASIS, the cross-provider, Germany-wide suspension and blocking database.
8.10 A Player Account suspension can only be lifted at Your request and after the minimum period of 12 months has elapsed. Any lifting of a Player Account suspension is subject to an examination in which You must prove that You are not subject to any further gambling/betting-related risks. We reserve the right to not comply with Your application to lift a suspension without giving reasons for such decision.
8.11 You may not use The Company Services during a suspension of Your Player Account and, in particular, You are banned from opening a new Player Account with us.


9. Refund Policy

9.1 No refund can be completed for funds subject to wagering requirements or restrictions.
9.2 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
9.3 Notwithstanding anything else in the Refund Policy, Bonus Policy, or any additional terms or rules which govern the provision of any gambling promotion to You, You shall not be prevented from withdrawing:

(i) Your deposit balance,
(ii) winnings from wagers made with funds in that deposit balance; and
(iii) winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where We are required to prevent such withdrawal of funds in order to comply with Our legal and regulatory obligations (including anti-money laundering requirements and identity checks as set out in Section X).


10. Complaints



10.1 If You have a complaint, You can check the below link where you will find all the ways you can contact us on: http://regentplay.com/ContactUsMail.aspx
10.2 We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.
10.3 If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final.
10.4 If you are playing from the European Union, you can refer any dispute you have in connection to the services provided by the Company through the European Commission's Online Dispute Resolution Platform available Online Dispute Resolution / European Commission (europa.eu)
  • NO WARRANTY

    THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED "AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.

    WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE COMPANY SERVICES.

    IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES OR INTERACTIVE SYSTEM OR RESULTING IN LOSS OF DATA, WINNINGS OR BONUSES ANYTHING ANALAGOUS THERETO BY YOU OR ANY DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION, VOID ANY PAYMENTS, VOID ANY BONUSES AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.

    IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES AND/OR INTERACTIVE SYSTEM, RESULTS IN YOU RECIEVEING ANY WINNINGS, BONUSES AND/OR YOU GENERATE ANY ADDITIONAL WINNINGS FROM SUCH WININNGS AND/OR BONUSES WHICH YOU HAVE RECIEVED, WE RESERVE THE RIGHT TO CORRECT THE EFFECT OF SUCH ERRORS, BUGS OR VIRUSES, INCLUDING WITHOUT LIMITATION BY:

    (1) VOIDING THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES;

    (2) DEDUCTING THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES FROM YOUR PLAYER ACCOUNT; AND/OR

    (3) SET OFF THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES AGAINST ANY MONEY OWED TO YOU BY THE COMPANY.

    WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE COMPANY SERVICES.

    12. Limitation of Liability

    12.1 You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via The Company Services will be Your sole responsibility
    12.2 Your decision to use The Company Services is made at your own discretion and risk.
    12.3 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of The Company Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage).
    12.4 We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with The Company Services. We are not responsible for the content of any linked sites.
    12.5 You confirm that We shall not be liable to you or any third party for any modification to, suspension of or discontinuance of The Company Services.
    12.6 Without derogating from Section 10, You agree that, in the event that the Interactive System or The Company Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of The Company Services or their contents or any error or omission in content or any other factors beyond Our control:

    a. The Company will not be responsible for any loss, including loss of winnings, that may result; and
    b. If any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Player Account in error to The Company (as directed by The Company) or The Company may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by The Company.
    12.7 The above exclusions of liability shall not apply in the event of injury to life, limb or health or in the cases of malicious intent or gross negligence. Liability under product liability law remains unaffected.


    13. Miscarried and aborted games, Errors

    13.1 In the event of a game, bet or system malfunction all bets and/or wagers are void.
    13.2 In the event a game or bet is started but miscarries because of a failure of the system, The Company shall refund the amount wagered in the game or the bet, as applicable, to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner.
    13.3 If The Company mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software, or otherwise, the amount will remain property of the Company and the amount will be transferred from Your Player Account. If prior to The Company becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to The Company. In the event of an incorrect crediting, You are obliged to notify The Company immediately by email.


    14. Changes to the Agreement

    14.1 We reserve the right to change these Terms of Service, the Games Rules, Bonus Policy and Cash Out Policy at any time, so we encourage you to re-visit this page frequently to be updated of any amendments to these terms. We will provide prior notice to you through your account of any changes of these Terms of Service (and any related terms) and/or we will send you an e-mail regarding such changes to the e-mail address linked to your account. Such changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods.
    14.2 If you disagree with the changes made to this Agreement and/or to the Privacy Policy, the Games Rules, the Bonus Policy and the Cash Out Policy, you should immediately cease all activity in your Player Account including using The Company Services, close your Player Account and request that We unsubscribe you from all correspondence from The Company Services.


    15. Miscellaneous

    15.1 Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by The Company. We reserve the right to make the sole and final decision as to the RVG Game's winning status and Our decision will be final, binding and subject not subject to appeal.

    15.2 We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honor the contractual obligations already entered into.
    15.3 By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from The Company regarding its services or products including by electronic mail. Should You wish to "opt-out" of receiving communication from us at any time please let us know by sending a blank message with the word "remove" to support@regentplay
    15.4 We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that The Company believes a user of The Company Services is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by The Company, then The Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to The Company Services and/or block that user's Player Account. In addition, we The Company reserves the right to decline any pending cashout under these conditions.
    15.5 You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using The Company Services following receipt of such notice.
    15.6 You understand that you will receive electronic communications from us, posted via the ASPIRE GLOBAL 7 LIMITED Services and/or sent to you via e-mail. All such communications will be considered received by you after 4 business days, whether you have actually received them or not.
    15.7 The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement.
    15.8 This Agreement has been drafted in the German language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the German language version, the meaning of the German language version shall prevail.
    15.9 Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.
    15.10 Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and Us.


    16. Governing law

    Any and all disputes arising in connection with the business relationship between You and The Company shall be governed exclusively by Maltese law, excluding the conflict of laws rules of private international law and the UN Convention on Contracts for the International Sale of Goods. The mandatory consumer protection provisions of the country in which the customer has his/her habitual residence are excluded from this choice of law. Any and all disputes arising in connection with the use of The Company Services by You shall be subject to the exclusive competence of the Maltese courts (except disputes with consumers, who can also file claims with the competent court at their place of residence).



    PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.


    Updated on 2022.06.20.